Privacy Policy

Polished Growth Systems is a brand operated by Guerzon Consulting LLC. References to “we,” “us,” and “our” mean Guerzon Consulting LLC.

Legal address: 552 Memorial Dr Ext Ste 201, Greer, SC 29651

Privacy contact email: legal@polishedgrowthsystems.com

State of organization: South Carolina

This Privacy Policy describes how we handle personal information collected through this website, our forms, our scheduling tools, our messaging channels, and the paid Polished Growth System when we act on our own behalf.

This policy does not govern the privacy practices of our clients. When a residential cleaning company uses a website or customer communication system we operate for them, that company decides what information it collects from its own customers and is responsible for its own privacy notices.

Where a signed client service agreement addresses the same subject for the paid service, that agreement controls with respect to the paid service.

We collect information you submit directly, which may include:

• Name
• Business or company name
• Email address
• Phone or mobile number
• Website address
• Reason for contacting us and message content
• Appointment details you provide when scheduling
• Onboarding materials such as logos, photos, service lists, and service areas
• Billing contact details submitted to our payment processor
• Any other information you choose to send us

Please do not send Social Security numbers, payment-card numbers, medical records, or other highly sensitive information through website forms or text messages.

When you visit the website, limited technical information may be collected automatically, including:

• IP address and approximate location derived from it
• Browser type, device type, and operating system
• Pages viewed, referring page, and time spent
• Date and time of access
• Campaign parameters such as UTM source, medium, campaign, content, and term
• Interaction events such as video plays and form submissions

The website and its embedded components may use cookies, local storage, and similar technologies to keep the site working, remember preferences, measure performance, and understand how visitors find us.

Most browsers let you block or delete cookies. Blocking some cookies may affect how parts of the site function.

Embedded media, such as a video player, may set its own cookies or storage under the provider’s policies.

Current analytics and advertising technologies in use: Google Analytics. Meta Pixel or similar advertising technology may be added later, and this policy will be updated when it is.

We use personal information to:

• Respond to inquiries and support requests
• Schedule, confirm, and remind you about appointments
• Provide, configure, and maintain the paid service
• Process payments and manage subscriptions
• Send service, account, onboarding, and billing communications
• Send marketing communications where consent has been given
• Improve website content, offers, and user experience
• Measure marketing performance
• Maintain security, prevent fraud, and troubleshoot problems
• Keep records required for compliance, including consent records
• Comply with legal obligations and enforce our terms

If you provide a mobile number and give applicable consent, we may send text messages related to your inquiry, appointments, onboarding, account, billing, or requested services, and marketing messages where separately consented.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

Mobile opt-in information and consent are not sold or shared with third parties for their independent marketing purposes.

Full details are available in our SMS Terms and Conditions.

We may send transactional emails related to your inquiry, appointment, onboarding, account, or billing. Marketing emails are sent only where permitted.

You can unsubscribe from marketing emails using the link in the message. Transactional and account emails may continue where legally permitted.

We do not sell personal information. We share information only as reasonably necessary, including with:

• Service providers and platforms that operate parts of the system, such as CRM, hosting, email, telephony, SMS, calendar, analytics, and AI-assisted tools
• Payment processors for billing
• Professional advisors such as attorneys and accountants
• Parties involved in a merger, acquisition, financing, or sale of assets
• Government or law-enforcement authorities where required by law or valid legal process
• Others with your direction or consent

Service providers are expected to use information only to perform services for us and to protect it appropriately.

Our system relies on third-party providers, which may include GoHighLevel, hosting providers, domain registrars, payment processors, email providers, telecommunications and SMS providers, calendar providers, analytics providers, AI-assisted tools, and embedded media providers.

These providers operate under their own terms and privacy policies. We do not control their practices, outages, policy changes, or data-handling decisions.

Current subprocessors and platforms: GoHighLevel, Stripe, domain registrars, hosting providers, email delivery providers, telecommunications and SMS providers, calendar services, analytics providers, AI-assisted tools, and embedded media providers.

When a client uses the customer communication system we provide, the client’s customer records belong to that client’s business relationship. The client decides what to collect and how to use it.

Clients are responsible for:

• Collecting customer information lawfully
• Providing any required privacy notices
• Obtaining any required consent for calls, texts, emails, and review requests
• Honoring opt-out requests
• Limiting account access and protecting credentials
• Responding to privacy requests from their own customers
• Avoiding collection of unnecessary sensitive information

We handle that information on the client’s behalf to operate the service.

We retain personal information for as long as reasonably necessary to provide the service, maintain business records, meet legal and compliance obligations, resolve disputes, and enforce agreements. Consent records for messaging are retained for compliance purposes.

Standard retention periods: following cancellation, client data may generally be retained for up to 30 days before deletion, with longer retention where reasonably necessary for legal, billing, security, backup, or dispute-resolution purposes.

We use reasonable administrative and technical measures intended to protect personal information, including access controls on the platforms we use and encrypted connections to this website.

No website, platform, or transmission method is completely secure, and we cannot guarantee absolute security. Please protect your account credentials and notify us if you believe an account has been compromised.

• Opt out of marketing emails using the unsubscribe link
• Opt out of marketing text messages by replying STOP
• Adjust cookie behavior in your browser settings
• Ask us to update or correct information you have provided
• Ask us to delete information where we are not required to keep it
• Ask what personal information we hold about you

Depending on where you live, additional rights may apply. We will respond to verified requests as required by applicable law and may need to confirm your identity first.

To make a request, use the Contact page and select the privacy or data request option.

This website and the services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can remove it.

Browsers may offer a Do Not Track signal. Because no common standard has been adopted, this website does not currently respond to those signals.

The website may link to sites we do not operate. We are not responsible for the content or privacy practices of those sites. Review their policies before providing information.

We may update this Privacy Policy from time to time. The revised version will display an updated effective date.

Material changes affecting active paid customers will be handled according to the applicable service agreement and applicable law.

Questions or privacy requests may be submitted through the Contact page.

Privacy email: legal@polishedgrowthsystems.com

Mailing address: Guerzon Consulting LLC, d/b/a Polished Growth Systems, 552 Memorial Dr Ext Ste 201, Greer, SC 29651

Formal legal notices must be sent using the method stated in the applicable service agreement or to the approved legal-notice address.