Terms of Service

By accessing this website, submitting a form, scheduling an appointment, creating an account, purchasing a service, or otherwise using services provided by Polished Growth Systems, you acknowledge that you have read, understood, and agree to these Terms of Service and the Privacy Policy.

If you use the website or services on behalf of a company, you represent that you have authority to accept these terms on behalf of that company.

If you purchase the Polished Growth System, you may also be required to accept a separate service agreement, order form, payment authorization, messaging terms, and other applicable policies.

Polished Growth Systems is a brand operated by Guerzon Consulting LLC, a South Carolina limited liability company. Where formal identification is appropriate, the business is identified as Guerzon Consulting LLC, doing business as Polished Growth Systems.

Business and legal-notice address:
Guerzon Consulting LLC
d/b/a Polished Growth Systems
552 Memorial Dr Ext Ste 201
Greer, SC 29651

Legal notices: legal@polishedgrowthsystems.com

• Users must be at least 18 years old.
• Users must provide accurate information.
• Business representatives must have authority to act for the business.
• The website and services may only be used for lawful business purposes.
• Access may be denied when use would violate laws, carrier rules, platform policies, or these terms.

Normal, lawful use of this website is permitted. The following are prohibited:

• Unauthorized access
• Interference with website operation
• Malware
• Fraud
• Impersonation
• False submissions
• Security circumvention
• Intellectual-property infringement
• Automated scraping that burdens the website
• Unlawful or deceptive activities

We may restrict access when reasonably necessary to protect the website, users, systems, third-party providers, or the company.

Content on this website is provided for general informational and marketing purposes. It is not legal, tax, accounting, financial, employment, telecommunications, privacy, or regulatory advice.

Users should obtain advice from qualified professionals regarding their own obligations.

The Polished Growth System is a standardized managed website and customer communication system designed primarily for residential cleaning companies. It is not a promise of unlimited custom agency work.

The standard offer is:

• $297 per month
• No agency setup fee
• Billed monthly in advance
• Month to month
• No minimum commitment beyond the current paid billing period
• Automatically renewed and charged until canceled

The service may include the standardized components described on this website, subject to technical eligibility, onboarding, messaging registration, third-party availability, usage limits, and the applicable client service agreement.

Customers purchasing the Polished Growth System may be required to accept a separate service agreement, order form, recurring-payment authorization, messaging terms, and related policies.

If these website terms conflict with an accepted service agreement concerning a paid service, the service agreement controls.

By enrolling in the Polished Growth System, the customer authorizes Guerzon Consulting LLC and its payment processors to charge the approved payment method $297 in advance each month until the subscription is canceled.

• The customer must maintain valid payment information.
• Applicable taxes may be added where required.
• Price changes may occur with at least 30 days' advance notice.
• There is no lifetime-price guarantee.
• Charges already incurred remain payable.
• Payments are generally nonrefundable after a billing period begins, except where required by law or expressly approved in writing.
• Unused portions of a billing period are not prorated or refunded.

Material recurring-payment terms are presented before enrollment and must be accepted affirmatively.

• Automated payment recovery may be attempted.
• The customer will be notified of a failed payment.
• A seven-day grace period applies.
• Service may be suspended if payment is not resolved within seven days.
• The customer remains responsible for outstanding balances.

Suspension may affect the website, hosting, CRM, mobile app, workflows, phone, texting, email, and related system functions. Uninterrupted service during nonpayment is not provided.

Billing questions: billing@polishedgrowthsystems.com

The Polished Growth System is month to month. Customers may cancel by:

• Emailing billing@polishedgrowthsystems.com, or
• Submitting a cancellation request through the Contact page and selecting “Cancellation request”

Telephone cancellation is not required, and no sales or retention call is required.

• The request must be received before the next billing date.
• There is no additional 30-day cancellation notice requirement.
• Cancellation becomes effective at the end of the current paid billing period.
• Access normally continues through the paid billing period.
• Access may end earlier for nonpayment, unlawful use, security risk, or another material breach.
• Cancellation is complete when Guerzon Consulting LLC sends confirmation.
• Customers should retain the confirmation for their records.
• Charges already incurred are not automatically refunded.
• No prorated refund is provided for unused days.

Normal communications usage is included. The standard plan includes up to $5 per month in combined standard email, text-message, and phone usage.

• The allowance is measured using the underlying platform's recorded usage charges.
• It is not a cash credit.
• It does not roll over.
• It cannot be transferred.
• It does not include unlimited use.
• Higher-volume, premium, regulatory, carrier, registration, or unusual usage may be billed separately.
• Additional usage may be charged automatically to the payment method on file when disclosed in advance.
• We will notify the customer before unusually high charges when reasonably practical.

Items that may be excluded or separately chargeable include:

• A2P registration
• Regulatory fees
• Carrier fees
• Premium telephone services
• MMS
• Call recording
• Transcription
• Premium email services
• AI agents
• Voice AI
• Conversation AI
• Third-party integrations
• High-volume usage

Standard setup includes:

• Two reasonable revision rounds before launch
• Corrections or reasonable changes to approved text
• Photos
• Colors
• Services
• Service areas
• Contact information
• Changes that remain within the standard template

Standard revisions do not include:

• New page architectures
• Major redesigns
• Custom coding
• Extensive custom copywriting
• New integrations
• Bespoke workflows
• Changes outside the approved onboarding scope

Customers are responsible for providing:

• One designated decision-maker
• Complete and accurate onboarding information
• Timely responses and approvals
• Necessary account and domain access
• Authorized photos, genuine reviews, and other content
• Messaging-registration information

A typical launch target is approximately 7–14 business days after complete onboarding materials and required access are received. This is a target, not a guarantee.

Launch may be delayed by:

• Missing information
• Domain-access problems
• Delayed approvals
• Messaging registration
• Third-party review
• Unsupported requests
• Conflicting instructions
• Incomplete materials

Support is provided by email and through the website support form.

Support email: support@polishedgrowthsystems.com

Support hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding holidays.

Support requests are generally reviewed within two business days.

• This is a general response target, not a guaranteed resolution time.
• Routine telephone support is not included.
• Calls may be scheduled when reasonably necessary.
• Emergency or after-hours support is not included.
• Support is limited to the included standardized system.
• Unlimited consulting, custom development, unrelated marketing work, and third-party technical support are not included.

The services may rely on third-party providers, including:

• GoHighLevel
• Stripe
• Domain registrars
• Hosting providers
• Email delivery providers
• Telecommunications providers
• SMS carriers
• Calendar services
• Analytics providers
• AI-assisted tools
• Embedded media providers

• Payment information is processed by third-party payment processors such as Stripe.
• Guerzon Consulting LLC does not intentionally store complete payment-card information on its own systems.
• Third-party services are governed by their own terms and policies.
• Third-party outages, restrictions, filtering, pricing changes, and discontinued features are outside our direct control.

We may replace, modify, or discontinue a third-party component when reasonably necessary.

Users who provide contact information and any required consent may receive appointment confirmations, service notices, onboarding communications, billing notices, account alerts, support messages, and other authorized communications.

Marketing consent is separate, optional, and not a condition of purchase. Message frequency varies, message and data rates may apply, and users may reply STOP to opt out or HELP for help.

Clients using the system are responsible for ensuring that their contacts have provided any consent required for calls, texts, emails, automated communications, and review requests, for identifying their business accurately, for honoring opt-outs, and for maintaining consent records. Registration or approval of a messaging campaign does not guarantee legal compliance or message delivery.

Text messaging is described in the SMS Terms and Conditions.

The website and services may not be used for:

• Spam
• Unlawful cold texting
• Non-consented bulk communication
• Purchased lists without a lawful basis
• Fraud
• Phishing
• Harassment
• Deceptive marketing
• False identities
• Fabricated testimonials
• Fake reviews
• Review gating
• Misleading guarantees
• Malware
• Illegal content
• Attempts to evade carrier filtering
• Infringing material
• Unauthorized access
• Prohibited messaging categories
• Collection of sensitive data without approval

We may suspend account or messaging functionality when use creates legal, security, deliverability, carrier, privacy, or platform risk.

Client Content includes logos, photos, reviews, text, business information, service descriptions, customer records, messages, documents, and instructions.

Clients represent that:

• They own or have permission to use the content.
• The content is accurate.
• Reviews are genuine.
• Photos are properly licensed.
• The content does not violate third-party rights.
• The instructions provided are lawful.

The client grants Guerzon Consulting LLC a limited, nonexclusive license to host, reproduce, format, modify, and display Client Content only as reasonably necessary to provide the services.

Guerzon Consulting LLC or its licensors retain all rights in:

• Polished Growth Systems branding
• Website templates
• Design systems
• Workflows and automations
• Snapshots
• Internal systems and tools
• Documentation
• Training materials
• Processes
• Reusable copy frameworks
• Software configurations
• Custom code and proprietary implementation methods

No rights are transferred except those expressly granted in writing. Third-party software remains owned by its respective providers.

• A domain already owned by the client remains the client's property.
• A domain purchased on the client's behalf belongs to the client once all amounts owed are paid and the domain can legally and technically be transferred.
• Client-provided logos, photos, genuine reviews, trademarks, and original content remain the client's property.
• The client grants the limited license needed to host, format, edit, and display that content while we provide the service.

After cancellation:

• Website hosting ends at the end of the paid billing period.
• CRM access ends.
• Mobile-app access ends.
• Workflows and automations end.
• GoHighLevel account access does not automatically transfer.
• Snapshots do not transfer.
• Workflows and automations do not transfer.
• A portable website copy is not automatically included.
• Migration assistance is not included.
• Limited export or migration assistance may be quoted separately.

Contacts may be exported before cancellation when:

• The platform supports the export
• The account remains accessible
• All amounts owed are paid
• The request is made before deletion

Following cancellation, client data may generally be retained for up to 30 days before deletion.

Longer retention may occur where reasonably necessary for:

• Legal obligations
• Billing records
• Fraud prevention
• Security
• Dispute resolution
• Backups
• Third-party platform requirements

Deleted data cannot always be recovered. Clients should request and complete any available exports before the account closes.

Collection and use of personal information are described in the Privacy Policy.

• The website may use Google Analytics.
• Meta Pixel or similar advertising technology may be added later.
• The Privacy Policy will be updated when additional tracking tools are installed.
• Calls are not recorded by default.
• Call recording may only be used when separately disclosed and appropriately configured.
• Sales calls or meetings may only be recorded with notice and appropriate consent.

Client responsibilities include:

• Lawful collection of information
• Providing required notices
• Obtaining required consent
• Keeping credentials secure
• Setting appropriate account permissions
• Handling applicable privacy requests
• Avoiding unnecessary sensitive data

Do not use the system to collect Social Security numbers, complete payment-card information, medical records, or other highly sensitive information unless expressly approved and properly secured.

• Uninterrupted availability is not guaranteed.
• Maintenance may occur.
• Third-party outages may affect service.
• Messaging delivery is not guaranteed.
• Security updates may be implemented.
• Emergency maintenance may occur without advance notice.

We may reasonably modify, substitute, or discontinue functionality to maintain security, comply with law or platform policies, replace third-party services, or preserve the standardized offer.

No business results are guaranteed.

No guarantee is made regarding:

• Leads
• Bookings
• Revenue
• Profit
• Growth
• Search rankings
• Website traffic
• Review quantity
• Review ratings
• Response rates
• Message delivery
• Appointment attendance
• Sales conversions
• Customer retention
• Advertising performance
• A2P approval
• Carrier approval
• Regulatory approval
• Third-party uptime

Business results depend on factors outside our control, including demand, competition, pricing, reputation, service quality, response speed, staffing, sales ability, market conditions, and client implementation.

• Services are provided on an “as available” basis to the extent permitted by law.
• Uninterrupted or error-free operation is not guaranteed.
• There is no assurance that every feature will remain available.
• Clients are responsible for reviewing automated content and business information before it is used.
• No legal, tax, regulatory, or telecommunications advice is provided.
• There is no guarantee that automation is appropriate for every circumstance.

To the maximum extent permitted by law, the aggregate liability of Guerzon Consulting LLC arising from or relating to the services will not exceed the amount the customer paid to Guerzon Consulting LLC during the three months immediately preceding the event giving rise to the claim.

To the extent permitted by law, Guerzon Consulting LLC and its owners, employees, contractors, affiliates, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost opportunities, lost data, reputational harm, or business interruption arising from or relating to the website or services.

The client will defend, indemnify, and hold harmless Guerzon Consulting LLC and its owners, employees, and contractors from third-party claims, damages, losses, and reasonable expenses caused by:

• Client-provided content
• Unlawful or nonconsensual messaging
• Customer data handled by the client
• Client violations of law
• Client infringement of third-party rights
• Client misuse of the system
• Acts or omissions of client employees, contractors, or authorized users
• False or misleading business claims
• Fake or unauthorized reviews
• Review gating
• Purchased or unlawfully used contact lists

We will promptly notify the client of any claim and reasonably cooperate at the client’s expense. The client may not settle a claim in a way that imposes obligations on Guerzon Consulting LLC without written consent.

Access may be suspended or terminated for:

• Failed payment
• Fraud
• Security threats
• Spam complaints
• Unlawful messaging
• Carrier violations
• Platform violations
• Unauthorized access
• Harassment or threats
• Material breach
• Risk to other users or systems
• Legal or provider requirements

Where practical, notice and an opportunity to cure may be provided. Immediate suspension may occur where reasonably necessary to prevent harm or comply with law or third-party requirements.

These terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules. Exclusive venue is the state or federal courts serving Greenville County, South Carolina, subject to applicable jurisdictional requirements.

Before filing a lawsuit:

• The complaining party must send written notice describing the dispute.
• The parties will have 30 days to attempt informal resolution.
• Small-claims court remains available where jurisdictional requirements are met.

Formal dispute notices should be sent to legal@polishedgrowthsystems.com, and by mail where required to:

We may update these Terms of Service from time to time. The revised page will display a new effective date.

Material changes affecting active paid customers will be handled according to the applicable service agreement and applicable law.

If any provision is found unenforceable, the remaining provisions will remain effective to the extent permitted by law.

These terms and the Privacy Policy govern use of the public website.

Paid clients may also accept a service agreement, order form, payment authorization, SMS Terms, and incorporated policies.

In a direct conflict concerning the paid service, the accepted client service agreement controls.

Polished Growth Systems
A brand of Guerzon Consulting LLC

Legal notices: legal@polishedgrowthsystems.com
Support: support@polishedgrowthsystems.com
Billing and cancellations: billing@polishedgrowthsystems.com
Phone: 843-920-2122

You can also reach us through the Contact page.